We want you to be completely satisfied with your purchase. If you are not, we offer a flexible return and refund policy:

1. Eligibility for Returns

Products must be returned within 30 days of delivery.
Items must be unused, in their original packaging, and in resellable condition.
Certain items, such as hygiene products or digital content, are non-refundable.

2. Defective or Damaged Products

If your product arrives damaged or defective, please contact us immediately at contact@elynea.com.
We will provide instructions for returning the item or issuing a replacement at no extra cost.

3. How to Request a Return

Email us at contact@elynea.com with your order number and reason for return.
You will receive detailed instructions, including the return address.
For defective items, we may request photos as proof of damage.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refunds will be processed within 7 business days after approval and credited to your original payment method.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method for your return.

6. Exchanges

Exchanges are allowed for defective or incorrect items. Contact us to arrange an exchange.