Effective Date: [1.12.2024]

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment information (e.g., credit card details).
• Technical Information: IP address, browser type, device type, operating system, and cookies.
• Usage Data: Pages visited, time spent on the website, and interactions with our services.
• Location Data: If enabled on your device, we may collect approximate location information.

2. How We Use Your Information

We use your data to:

• Process and fulfill orders, including shipping and payment.
• Provide customer service and support.
• Send promotional offers, newsletters, or updates (with your consent).
• Improve our website and user experience through analytics.
• Comply with legal requirements or enforce our terms and policies.

3. Sharing Your Information

We may share your information with:

• Payment Processors: For secure payment transactions (e.g., PayPal, Stripe).
• Shipping Providers: To deliver your orders efficiently.
• Analytics and Marketing Providers: To better understand customer preferences and improve our services (e.g., Google Analytics, Facebook Pixel).
• Legal or Regulatory Authorities: If required by law or to protect our legal rights.

We do not sell your personal data to third parties.

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences (e.g., saved items in your cart).
• Analyze website traffic and user behavior.
• Deliver targeted advertisements based on your browsing activity.

You can disable cookies in your browser settings, but some website features may not function properly.

5. Your Rights

For California Residents (CCPA):

• You have the right to know what personal data we collect, how we use it, and with whom we share it.
• You may request deletion of your personal data.
• You can opt out of the sale of your personal data using the "Do Not Sell My Personal Information" link on our website.

For EU Residents (GDPR):

• You have the right to access, correct, or delete your personal data.
• You can withdraw consent for marketing communications at any time.
• You may request data portability or object to data processing under specific conditions.

To exercise your rights, contact us at contact@elynea.com.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Data Security

We implement security measures, including encryption and secure servers, to protect your personal data. However, no online platform is 100% secure, so we encourage you to protect your login credentials.

8. Children's Privacy (COPPA)

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Effective Date" will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: contact@elynea.com
Address:
UNIT B, 17/F SILVERCORP INT'L
TOWER 707-713 NATHAN RD
MONGKOK, HONG KONG